Outstanding Tracfone Customer Service I have a true story of my Tracfone problems. I was unable to add refer-a-friend minutes to one of my phones. I tried on the phone and it said invalid PIN number or something like that. I tried online with the same results. While I was watching football one Sunday I decided to try to get the minutes. First off I got my ESN (Tracfone Serial number), and the bonus minute pin number in front of me. I called Tracfone customer service and spoke to someone. They put me on hold 3 times and then said they couldn't get the minutes for my phone. I asked to talk to their supervisor. I got cut off. I called back and went through the same experience. I got cut off again. It must be the terrible phone lines going to Bolivia or Columbia---lol---. I persisted. This time I was able to talk to a supervisor. I explained that I had had trouble and the whole story. She was nice and apologetic. She said she would get the minutes on my phone for me. She tried but it didn't work. She said to call back. It was obvious she wanted to solve my Tracfone Problems. A few days later I was activating another phone through the website. I signed into my tracfone customer account and activated the phone. Instead of the 20 minutes for online activating I got 180 minutes. She had put on my account that Tracfone owed me the minutes and the next time I signed in I got them. Firm Persistance Cures Tracfone Problems I call it Firm Persistance . I never got mad, I didn't whine(much), I was always nice but I knew what I wanted---Minutes that were owed to me and some free minutes for my time. This is a great reason to register your phone and email with Tracfone on their website. Good luck and Don't Complain---Persist and get what you want fairly. This will keep your blood preasure down also.